Return Policy
Return & Refund
- Return and exchange for unused items in their complete original packaging are accepted within 14 days from the carrier delivery date. 25% (non-refundable round-trip UPS or USPS shipping fees) will be deducted from the item’s original price before any discounts. Items must be dropped off at the carrier within 7 days return shipping label is issued
- Customer is responsible for ordering the correct litter box size for the animals and their space
- Los Angeles warehouse return and exchange for unused items in their complete original packaging are accepted within 14 days from the pick-up date. 8% (non-refundable restocking processing fee) will be deducted from the item's original price before any promotion
- Unused items returned with scratches and damages are not refundable
- Used or gently used items are non-refundable or exchangeable
- Damaged returned items due to improper and missing or incomplete original packaging will not be refunded
- Less Litter Box sold as a set cannot be returned separately in parts
- Caps, apparel, books are final sale
- Gift cards cannot be returned or exchanged, and non-refundable
- Refunds are typically processed within 7-14 business days from when we receive your return
- Refund is voided when return by carrier refusal without return request to Less Litter and return shipping label provided Less Litter
- Once the item is shipped order cannot be cancelled. Order will be processed as a return
- Additional $20 (per carrier attempt) for scheduled pickup will be deducted from refund
- If you receive an item that is damaged, contact care@lesslitterbox.com immediately. All damages must be reported within 24 hours of delivery